How To Request An Appeal

First Level of Appeal (Informal)
  • You must file your written notice of appeal with the DMAS Appeals Division within 30 days of your overpayment decision letter.
  • Your notice is considered filed when it is date stamped by the DMAS Appeals Division.
  • Your notice must identify the issues you are appealing.
  • Your appeal must be sent to:

Appeals Division

Department of Medical Assistance Services

600 East Broad Street, 6th Floor

Richmond, Virginia 23219


  • The normal business hours of DMAS are from 8:00 am through 5:00 pm on dates when DMAS is open for business. Documents received after 5:00 pm on the deadline date shall be deemed untimely. There are regulatory requirements regarding the timeframes in which appeal requests must be made and when documents can be submitted. Please refer to the Department's Regulations governing the filing of appeals in the Virginia Administrative Code 12 VAC 30-20-500 through 560.


Second Level of Appeal (Formal)
  • If you wish to appeal an Informal Appeal Decision, you must file your written notice of formal appeal with the DMAS Appeals Division within 30 days of the date of the informal appeal decision.
  • Your notice is considered filed when it is date stamped by the DMAS Appeals Division.
  • Your notice must identify the issues you are appealing.
  • Your appeal must be sent to:

Samuel J. Metallo, Division Director

Appeals Division

Department of Medical Assistance Services

600 East Broad Street, 6th Floor

Richmond, Virginia 23219


  • The normal business hours of DMAS are from 8:00 am through 5:00 pm on dates when DMAS is open for business. Documents received after 5:00 pm on the deadline date shall be deemed untimely. There are regulatory requirements regarding the timeframes in which appeal requests must be made and when documents can be submitted. Please refer to the Department's Regulations governing the filing of appeals in the Virginia Administrative Code 12 VAC 30-20-500 through 560.


For further information regarding Medicaid policy or guidelines, you may access the DMAS website at www.dmas.virginia.gov.

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